COVID-19 Update: Changes To Our Visitor Policy

Dear PhysioFit Community,

We are pleased to announce that PhysioFit has re-opened our physical location to see new and current patients for physical therapy appointments.

Because physical therapy services are considered an essential healthcare business, we want to help reduce stress to medical teams on the front line that might otherwise increase your need to go to doctor’s appointments, urgent care, or the emergency room. By being proactive to get the help you need now, you'll reduce your exposure to COVID-19.

It has always been our priority to maintain a safe, sanitary, and welcoming environment AND we will be taking additional precautions moving forward, adhering to current guidelines by Governor Newsom and public health orders. Our therapists may alter treatment protocols to keep you at a safe distance from others.

How will these guidelines affect me and my experience at PhysioFit?

The Reception Area Is Closed. We are asking that you “check in” for your appointment by remaining in your car and calling the office at (650) 947-8500 once you arrive. We will call back with a list of quick screening questions.  You will have your temperature checked at the door and, if there are no signs of fever, we will have you enter and go directly to your treatment room, once ready. This will help us maintain social distancing and further minimize any risk to everyone.

Stay Home. Stay Safe. Especially Now. We ask that anyone that is in a high-risk group or who lives with someone at risk, showing any symptoms of illness, or has been exposed to an infectious disease, please stay safe and stay home. We will still be here when it is safe for you to come in and we can see you now by TeleHealth Video Visit.

Masking Our Feelings. Employees will wear masks and all clients are required to be wearing masks as you walk into the building and for the duration of your time in the clinic. You won't be able to see it, but know that we are smiling and happy to see you!

Missing You. If an employee or client shows any signs of illness, they will be asked to stay home until everyone involved is healthy again, per CDC guidelines.

Extra Breathing Room. Appointments are being booked further apart to support social distancing and extra time to disinfect in between appointments. That means our appointments will be running with strict start and end times. We ask that you be on time in order to get the full service dedicated to you.

Clean and Cozy. As always, the treatment tables and equipment will be wiped down and sanitized before/after every appointment. Extra precautions are being taken to sanitize all equipment and any shared surfaces, like door knobs, after each use. Hand Sanitizer will be at the entrance and we will ask that each patient immediately uses hand sanitizer upon entering the facility.

Officer Safety. All employees will become safety officers, working together to keep everyone healthy. We have appointed Tracy Tomita, Office Manager as the COVID-19 director, and she will work diligently to ensure compliance with all public health orders as the situation continues to evolve. If you have any questions in regards to health and safety measures in our office, please email them to ttomita@physiofitpt.com.

So How Do I Make An Appointment?

As always, our phones remain open during normal business hours. Call us at (650) 947-8500 to book an appointment. We will resume in-person appointments with a limited staff and extra precautions to keep everyone safe, so please be patient.

Thank you for choosing PhysioFit Physical Therapy & Wellness to be your partner in meeting your rehabilitation needs.

We have missed you and are looking forward to seeing you again - safely!

With gratitude,

P.S.  We will also continue to have many options for TeleHealth Video Visits for physical therapy patients.

Fitness appointments, small groups and classes will remain virtual for now until the ordinance allows for return of these services. As many of you have requested, we will be maintaining some of our virtual services after the shelter in place is lifted based on your needs and demand.

 


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