From our email bag, word for word, praise for our physical therapy team…
Hi Kim,
I love the way you run your business! The attention to detail and customer satisfaction is fantastic. Since I am also in a customer service business (real estate broker), I appreciate it takes extra effort and time and I’m saying as your consumer, I truly appreciate it.
This is my third or fourth time getting PT at PhysioFit. This time it’s for lower back/ right hip area pain and weakness. Shalini, assisted me the first few times. She is wonderfully kind and patient. I enjoyed working with her.
Janet has assisted me in the past, so I booked her when she is available. Today, I had an apt with Janet and as always I appreciated her expertise. My hip is strengthening from the assistance of these 2 excellent therapists.
Your articles in Town Crier are excellent public service info sharing. Keep up the good work. I’m glad you are here in our town.
-Ellen B, Los Altos
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One of the BIG reasons why people LOVE to come and see us and the reason why our clinic often has a long waiting list is because we know that when people are looking for care and attention…they value someone taking the time to actually sit down and explain to them what is going wrong.
Finding out what’s happening with your lower back, especially if it’s a chronic (meaning it’s lasted a LONG time) issue, is the MOST important and valuable aspect of seeing a physical therapist.
Once we’ve worked that out, and if you give us the time and follow through on what we advise, we can often ease pain quite easily.
Admittedly, sometimes it does take time and there should be NO false promises that it will happen quickly… but slow and steady is often the BEST way to get long term relief from back pain. And it seems Ellen, in the above email, agrees.
Kim Gladfelter, PT, MPT, OCS, FAAOMPT, is a physical therapist and owner of PhysioFit Physical Therapy & Wellness in Los Altos, CA. Kim's facility has a complete wellness center, offering classes in Pilates, Yoga, Gyrotonic® and TRX suspension training, as well as special clinical programs for women’s health. Kim works with people aged 30-65+ on a daily basis and is an expert Columnist who writes health articles for the Los Altos Town Crier newspaper, professional newsletters and blogs nationwide. She also reaches out to the local community, support groups, schools, libraries and sports centers to advise and educate on body awareness and exercise for back pain.
February 28, 2018
